Privacy Policy
Effective {{DATE}}. Last updated {{DATE}}.
{{LEGAL NAME}} and its subsidiaries ("{{BRAND}}", "we", "us", "our") develop, own and operate distributed renewable energy projects in Arizona, California, Connecticut, Illinois, Iowa, Maryland, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont and Virginia.
This policy explains what personal information we collect, why we collect it, who we give it to, how long we keep it, and what you can ask us to do about it. It applies to {{DOMAIN}} and to any other website or form that links to it, and to the personal information we handle when we deal with customers, community solar subscribers, residential lease customers, landowners, suppliers, business contacts and job applicants.
It does not apply to:
The community solar enrolment and account portal at subscribesc.communitysolar.conedsolutions.com, which is operated separately and under its own privacy policy.
Job applications submitted through our recruitment system, which are covered by our Applicant Privacy Notice.
Websites we link to but do not control, including those of utilities, programme administrators and government agencies.
Services still provided by RWE under the transition arrangements agreed for the sale of this business, which remain subject to RWE's privacy policy until those arrangements end.
What we collect
Category
What is includes
Where it comes from
How long we keep it
Identifiers
Name, postal address, email address, telephone number, account or subscriber number, IP address
You, your employer or organisation, utilities and programme administrators, public records, our hosting provider's access logs, the transfer of the business from RWE
The life of the relationship plus 7 years; access logs 30 days
Customer records
Service address, premises and meter details, billing and payment history, bank account or payment card details, contract and lease documents, correspondence
You, utilities, payment processors
Contract term plus 7 years
Commercial information
Products and services bought or subscribed to, subscription status, consumption and allocation data, enquiry and quotation history
You, utilities and programme administrators, our own records
Contract term plus 7 years; enquiries that do not proceed, 24 months
Property information
Parcel identifiers, ownership and title records, acreage, lease terms, access arrangements, survey and permitting material
You, public land and permitting records, our developers and agents
Term of the land agreement plus 10 years
Internet and device activity
Page visited, the page that referred you, browser, operating system and device type
Automatically, through our analytics provider
Held only in aggregate, for as long as the analytics account is open
Approximate location
Country, region and city, worked out from your IP address by our analytics provider, which does not store the IP address
Automatically
Held only in aggregate, for as long as the analytics account is open
Audio and visual information
Site and event photography, video of our projects, camera footage at our generation sites
You, our photographers, our site security systems
Photography, for the term of the consent; camera footage 30 days
Professional information
Job title, employer, business address, role in a project or transaction
You, your employer, public professional sources
The life of the relationship plus 3 years
Education and employment history
From job applicants only: CV, work history, qualifications, references, right to work information
You, referees, our background check provider
3 years from the close of the vacancy, unless you ask us to keep it longer
Inferences
Which of our services an organisation is likely to need, drawn from the information above
Why we use it
To supply electricity, subscriptions, leases and services, and to administer the agreements behind them.
To bill you, take payment and keep accounting records.
To check whether an address or utility account is eligible for a community solar allocation, and to enrol you.
To answer service, outage, billing and metering questions, and to route them to the team or contractor responsible for your site.
To administer land agreements, site access, permitting and landowner payments.
To answer enquiries, prepare proposals and respond to procurement processes.
To assess and administer job applications.
To send you information about our services where you have asked for it or the law allows it, and to stop when you tell us to.
To understand how this website is used and improve it.
To keep our sites, systems and people safe, to prevent and investigate fraud, and to protect our legal position.
To meet our obligations under law, under regulatory and utility programme requirements, and in response to lawful requests from public authorities.
To carry out corporate transactions, including the transfer of this business from RWE and any future financing, acquisition or sale.
We use each category in the table for the purposes above and for no incompatible purpose. If we want to use it for something materially different, we will tell you first.
Automated decisions. We do not make decisions about you by automated means that produce legal or similarly significant effects. Every decision about a lease, a subscription, a land agreement or a job application is made by a person.
Who we disclose it to
We disclose personal information to the following recipients, and only what each of them needs:
Service providers acting on our instructions: website hosting and content delivery (Vercel), content management (Storyblok), customer relationship management, email and marketing delivery, payment processing, document storage, website analytics (Plausible Analytics), recruitment and applicant tracking, and IT support. They may use the information only to perform the service.
Operations and maintenance contractors, where they need customer or site information to operate, service or restore a project.
Utilities, grid operators, programme administrators and regulators, where interconnection, net metering, community solar allocation, renewable energy credit registration or a state programme requires it.
Professional advisers: lawyers, accountants, auditors, insurers and technical consultants, under duties of confidence.
Counterparties, lenders and their advisers in a financing, acquisition, sale or restructuring, including the transfer of this business from RWE, subject to confidentiality.
Public authorities, courts and law enforcement, where we are required to disclose or need to establish or defend a legal claim.
Anyone you ask us to, including a person you authorise to act for you.
We disclose every category in the table above to service providers. Other recipients receive only the categories relevant to their role.